Visitor Services and Museum Assistant

POSITION SUMMARY

The Visitor Services and Museum Assistant will bring excellent front-line operations to the museums by providing superior customer service, in an energetic fashion, all while executing accurate money handling practices with a strong sense of attention to detail. He/she will strive to provide an exceptional experience for every museum guest. This individual will work closely with the BHA staff in fulfilling his/her responsibilities. The ideal candidate has excellent verbal communication skills and interacts well with visitors. This position has the opportunity to advance and assume a greater role in museum operations.  Hourly compensation is $8 - $10 depending on education and experience. 

ESSENTIAL FUNCTIONS

•    To be available for all BHA museum locations during regular museum hours and special events according to the staff schedule and may include evenings, holidays and weekends.

•    Responsible for smooth, orderly cash transactions, always making sure there is an adequate cash for daily operations, as well as in the daily reconciliation of cash and monies related to daily activities.

•    Execute exceptional customer service to all guests visiting the museums, in person, by phone and by email by educating visitors on the BHA's mission, exhibitions and programming.  Additionally, this same level of exceptional customer service includes inquiries related to parking, directions and general knowledge of downtown Brownsville, TX.

•    Assists with all inventory issues such as when items are out of stock or damaged, as well as ensuring store merchandise is fully stocked, neat and attractive to all visitors. 

•    Under the direction of the Executive Director, assists in receiving product, identifying all issues related to shortages, breakage, back orders and out-of- stock items for all gift shops. Ensure that the product received is correctly tagged and well displayed in the museum stores.

•    Maintain an organized and neat work area for processing visitors, sales and customer orders, to include maintaining supplies for the daily operations. Communicates supply deficiencies to the Executive Director in a timely manner and as needed.

•    Responsible for opening and closing the museum facility and outdoor areas.

•    Processes payments and refunds, maintains POS system, prepares weekly deposits, and completes basic cash handling procedures

•    Engages and executes the sale of memberships, event tickets, and museum store merchandise.

•    Follows all financial policies, procedures, and safety guidelines

•    Reports directly to the Executive Director and assists with all other duties and responsibilities as assigned.

QUALIFICATIONS AND REQUIREMENTS

•    High School Diploma required.

•    Retail sales experience required.

•    Previous customer service experience required.  

•    Nonprofit or museum experience preferred.

•  Must be a team player, work well with others and maintain a professional manner using tact, initiative, good judgement and confidentiality.

•    Must be outgoing, self-motivated and enjoy working with the public.

•    Must be able to multi-task and work well under pressure.

•    Must have experience with point-of-sale inventory software system. 

•    Experience with Microsoft Office Suite, Excel and Word required.

•    Must be able to work flexible hours, to include evenings, special events, holidays and/or weekends.

•    A positive background check will be required.

•    Spanish language knowledge desirable. 

WORKING CONDITIONS

This position requires periods of standing, walking, and/or sitting. May occasionally need to lift and carry up to 20 pounds, push and pull up to 40 pounds with the assistance of a cart. 

Interested parties may send a cover letter, resume and three references to Tara Putegnat, Executive Director at tputegnat@brownsvillehistory.org